Support
We're here to help
Twelvia Lite is a daily micro-wellness app: one short physical challenge a day, a streak, and a progression map. If something isn't working, write to us and a human will reply.
Contact us
Email support, open to everyone, no account required:
We answer within 2 business days, in English or in French. To speed things up, tell us your device model, your iOS or Android version, the app version shown in Settings, and what you were doing when the problem happened.
Quick answers
Is the app free?
Yes. Twelvia Lite is free to download and free to use. There are no in-app purchases, no subscriptions, and no paid features. Read the details.
My next challenge is locked
One challenge unlocks per calendar day, at the start hour you chose. Change that hour in Settings and the unlock time follows it.
I want my account deleted
You can delete it yourself from inside the app, or ask us to do it. See how.
What are wellness points?
A score inside the app that tracks your consistency. They cannot be bought, sold, or exchanged for money or goods.
Troubleshooting
The app won't sign me in
Check that you are online, then confirm you are using the email address you signed up with. If you signed up by email and never confirmed it, look for our confirmation message, including in your spam folder. Still stuck? Email us and we will verify the account manually.
My streak or progress looks wrong
Completions finished while you were offline are stored on the device and sent when you reconnect. Open the app with a working connection and give it a moment to sync. If your streak still looks wrong after that, email us with the dates involved and we will correct it on our side.
I'm not getting the daily reminder
Reminders are optional and off until you enable them. Turn the reminder on in Settings, then check that notifications are allowed for Twelvia Lite in your phone's system settings. Reminders are scheduled locally on your device, so they also need the app to have been opened at least once after a reinstall.
The voice cues during an exercise are silent
Rep-based exercises are counted out loud. Check that the mute button in the player is off, that your device is not in silent mode, and that the media volume is up.
Report a bug or suggest a feature
Send it to support@twelvia.com. Screenshots and screen recordings help a lot. We read every message.
About the app
| App | Twelvia Lite |
|---|---|
| Category | Health & Fitness |
| Platforms | iOS and Android |
| Languages | French and English |
| Price | Free, with no in-app purchases |
| Support | support@twelvia.com |
Health notice. Twelvia Lite offers general physical activity for healthy adults. It is not a medical device and does not provide medical advice. Talk to a doctor before starting if you are pregnant, recovering from an injury, or managing a health condition, and stop any exercise that causes pain.