Account
Delete your account
You can erase your Twelvia Lite account and its data at any time, without asking anyone's permission. There are two ways to do it.
Option 1 — From inside the app
- Open Twelvia Lite and make sure you are signed in.
- On the map screen, tap the settings control in the header.
- Scroll to the bottom of Settings.
- Tap Delete my account.
- Confirm when the app asks. Your profile, streak and points are permanently erased.
In French the action reads Supprimer mon compte.
Option 2 — By email
If you can no longer sign in, write to support@twelvia.com from the email address linked to your account, and ask us to delete it.
We verify that the request comes from the account holder, then delete the account. We action requests within 30 days and normally within a few business days.
What gets deleted
- Your account and sign-in credentials.
- Your profile, including questionnaire answers, wellness score and level.
- Your streak, your daily challenge completions and your training plan.
- Your preferred start hour and reminder settings.
Scheduled reminders live on your device, so uninstalling the app removes those as well.
What we may keep
We may retain a limited record where the law requires it, and we may keep aggregated statistics that can no longer identify you. Backups are rotated on a normal schedule, so a copy may persist briefly in backup storage before it is overwritten.
Deletion is permanent. Once your account is deleted we cannot restore your streak or your progress. If you only want a break, signing out or turning off the daily reminder keeps your progress intact.
Deleting the app is not the same thing
Removing Twelvia Lite from your phone stops the reminders but leaves your account on our servers, so your progress is still there if you reinstall. Use one of the two options above if you want the data erased.